Shipping policy

Processing Time:

The majority of our handmade products are made to order and individually packaged, it may take up to 1 week for us to prepare an handmade order for shipping.

Shipping Costs:

You can view the shipping costs associated with your order in your shopping cart before confirming the purchase. The costs are determined by the selected delivery method and the destination country.

    Customs and Import Taxes:

    Buyers are responsible for any applicable customs and import taxes. We are not accountable for delays caused by customs or shipping providers.

    Damaged product or wrong order:

    Upon receiving your order, promptly inspect the items. If you identify any defects, damages, or if you received an incorrect item, contact us immediately. This will allow us to assess the issue and take the necessary steps to correct it. 

    Please contact us at: pupsanddobs@gmail.com as soon as possible.

    Please read more about returns in our refund policy.